Every ticket is a clock that’s already running.
Zucol Tasks tracks work the way a service contract does: resolution windows count down to a real penalty, escalate before they breach, and never let a task sit unowned.
No credit card. No setup call. You’re in a working board in seconds.
Everything a delivery team needs, none of what it doesn’t
No Gantt charts, no mandatory timesheets, no billing you didn’t ask for.
SLA clocks that mean something
Response and resolution windows per priority and per contract, with business-hour calendars and pause states for client-blocked work.
Escalation before breach
Tasks move up the chain automatically at configurable thresholds, so a P1 never quietly ages out on one engineer’s plate.
Contract-aware boards
Every task carries its client, contract and penalty exposure. Filter a board down to one agreement in a click.
Effort and allocation costing
Planned allocation and logged effort are costed separately and reported side by side, never merged into one soft number.
Audit trail by default
Ownership changes, pauses, escalations and breaches are all timestamped and exportable for client reviews.
Recurring O&M work
Preventive maintenance, monthly reports and checklist runs generate themselves against the contract calendar.
From inbound ticket to reported margin, in one chain.
Ticket lands
Email, portal or API. Client and contract are matched on intake, so the right SLA applies immediately.
Clock starts
Priority sets the response and resolution windows. The countdown is visible to everyone who touches the task.
Work and escalate
Owners update on the board. Thresholds escalate upward on their own; pauses are logged with a reason.
Report margin
Effort, allocation and penalty exposure roll into contract-level P&L at the close of each period.
Three surfaces. One clock behind all of them.
A breached clock has a number attached to it.
Allocation and logged-effort costing sit side by side, penalty exposure is carried against the contract that owns it, and margin is reported with both labour numbers visible — never silently combined.
“Built on the same SLA engine Zucol runs its own delivery and O&M contracts on — not a generic tracker with a countdown bolted on.”
Priced to fit the team, not a seat-count guess
Every tier includes the full SLA engine. Talk to us for a plan sized to your contract.
Team
Free demoFor a single delivery pod finding its rhythm.
Business
Most chosenFor services firms running client contracts at scale.
Enterprise
CustomFor multi-entity delivery organisations.
Questions we get
Start the clock on your own contracts.
Open the demo workspace with sample contracts loaded, or send us your SLA matrix and we’ll model it for you.